In this guide you will find

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Some of the top psychological factors that influence consumer decision-making nowadays

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Why you need to prioritize customer reviews in your business

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A customer service framework to help you delight every single customer that experiences your tour or activity.

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Tips for making the most of the biggest review platforms like TripAdvisor, Yelp, and Facebook.

How to Master and Scale Your E-Reputation

Want to consistently generate positive customer reviews? There’s so much to gain by dominating TripAdvisor rankings, getting traction on Facebook and claiming the top results with your Google My Business listing. 

But there’s a lot of hard work and difficult decisions that go into winning your customers’ hearts. From excellent service to asking for reviews and using the right technology, there are endless opportunities to make a mistake that can impact your reputation. 

This is why we created this guide – to help you navigate the complex world of online customer reviews in the context of running a tour or activity business.