The Background Melanie Vetter, a former bookseller and cruise ship employee decided to take the plunge and start her own tour guide company in 2017. As CEO of Fuehrungen-Hamburg.de, she […]
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With lockdown rules changing on what seems to be a weekly basis, tour and activity providers need to find new and creative ways of increasing revenue and staying afloat. Merchandise […]
Offering quality customer service is one of the ways to increase customer satisfaction. Through great customer support, first-time clients can be converted into loyal, repeat customers to the extent that […]
When it comes to online marketing you might have already heard about customer relationship management (CRM). But what is CRM exactly? And why should you implement it in your business? […]
