Berlin Water Sports and Service GmbH has been offering charter trips and events on the River Spree for over 20 years. With 21 seasonal employees and 4 boats, Managing Director Frank Westphal has his hands full running one of the premier boat tours in the German capital.
The Problem
Frank realized that he needed a booking system to organize his business and reduce the administrative workload. He knew that he didn’t want to develop his own booking solution as this would be costly and time-consuming, so he started to look at investing in an all-in-one software.
Implementing Regiondo
At the start of 2018, Frank chose to work with Regiondo, a software solution tailored to the leisure tourism industry. Quick to install, he had Berlin Water Sports and Service ticket shop created in 5 minutes and was able to take advantage of all of the interesting features that came along with it.
The Regiondo Booking widget on the website of the BWSG
The Results
From day one, Frank and his team enjoyed the intuitive and simple overview provided by the Regiondo dashboard. He could see all bookings at a glance and customize it with his branding, making it feel like a personalized solution for his company.
Regiondo also allows Frank and his team to maintain a clear line of communication with their customers. With the messaging function, they can schedule automated confirmations and reminders – saving them the time they previously spent doing this manually.
An added bonus? With the Channel Manager feature, Berlin Water Sports and Service was able to connect with over 200 sales channels including BerlinOnline, Viator, and Google Reserve with all bookings arriving in the same system.
