Melanie Vetter, a former bookseller and cruise ship employee decided to take the plunge and start her own tour guide company in 2017. As CEO of Fuehrungen-Hamburg.de, she and her team of guides offer a variety of tours for both individuals and groups alike. Based in the beautiful port city of Hamburg, Feuhrungen-Hamburg was soon flourishing!
The Problem
Melanie quickly realized that without a booking system, she was spending too much time on administrative work. She wanted to automate her booking journey with the aim of moving phone reservations online and stopping the use of spreadsheets to track bookings. Melanie also wanted an intuitive and simple booking system – one that she wouldn’t have to spend hours figuring out how to use.
Implementing Regiondo
After thorough research, Melanie decided to choose Regiondo – an all-in-one booking system to automate her booking journey and make her life easier.
With the assistance of the support team, the ticket shop was quickly up and running and she found the system to be intuitive and easy to use. She started using the dashboard to its full extent, enjoying having all tour registrations available at a glance and utilizing features like displaying reviews on her website and selling gift vouchers.
The Results
Since Melanie started using Regiondo as a booking solution, she only accepts bookings via telephone in exceptional cases and has been able to automate her processes as much as possible. Bookings from other distribution channels such as Viator and GetYourGuide end up directly in her Regiondo Dashboard which reduces the time it takes to manage online bookings via other channels in her daily business. This not only saves time but also keeps the focus on the core business – and this is ultimately what matters.
